Returns & Refund Policy

Last updated: April 28, 2026

At GetInnovaTech Solutions, we stand behind the quality of every planter, geometric pot, and desktop botanical container we sell. If you are not fully satisfied with your purchase, we are here to make it right. Please read our returns policy carefully before initiating a request.

Policy at a Glance

  • Return window: 30 days from the date of delivery
  • Item condition: Unused, unassembled (where applicable), and in original packaging
  • Refund method: Original payment method
  • Return shipping cost: Borne by the customer unless the item arrived damaged or defective
  • Processing time: Refunds are processed within 5–10 business days of receiving the return

1. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

  • The return request is submitted within 30 days of the confirmed delivery date.
  • The item is in its original, unused condition — free from soil, water stains, plant residue, or signs of use.
  • The item is in its original packaging with all included components, inserts, and accessories.
  • A valid proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, filled with soil, or had plants placed in them.
  • Items returned after the 30-day return window has closed.
  • Items marked as Final Sale or purchased during a clearance event.
  • Items that are damaged due to misuse, improper handling, or accidents not caused by GetInnovaTech Solutions.
  • Customized or special-order planters made to buyer specifications.

3. Damaged or Defective Items

If your order arrived damaged, broken, or with a manufacturing defect, we sincerely apologize. Please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photographs of the damaged item and packaging
  • A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you, including return shipping where applicable.

4. How to Initiate a Return

Follow these steps to begin your return:

1

Contact Us
Email or call our support team with your order number and reason for return.

2

Receive Approval
We will review your request and send a Return Merchandise Authorization (RMA) number within 2 business days.

3

Ship the Item
Pack the item securely, write the RMA number on the outside of the package, and ship it to our address.

4

Receive Your Refund
Once we inspect the returned item, we will process your refund within 5–10 business days.

Return shipping address:
GetInnovaTech Solutions — Returns
30633 The Horseshoe, Winters, CA 95694

5. Refunds

  • Approved refunds are issued to the original payment method used at checkout.
  • Please allow 5–10 business days for the refund to appear on your statement after we confirm receipt and inspection of the returned item.
  • Original outbound shipping charges ($5.99) are non-refundable unless the return is due to our error (wrong item shipped, defective product).
  • Return shipping costs are the customer’s responsibility for change-of-mind returns.

6. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please initiate a return for the original item (subject to our standard return eligibility criteria) and place a new order for the preferred product on our website.

7. Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation email, please take the following steps:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company — it may take additional time before the refund is officially posted.
  3. Contact your bank, as processing times can vary by institution.
  4. If you have done all of the above and still have not received your refund, please contact us at [email protected].

Questions? We’re Here to Help.

Our support team is ready to assist you with any return or refund questions. Reach out through any of the options below.

30633 The Horseshoe, Winters, CA 95694  |  GetInnovaTech Solutions is a trade name operated by Campbell Pride Farming LLC.